Thank you for shopping with Purvio. We work hard to ensure your kitchen products arrive safely and on time. This Shipping Policy outlines our processing times, delivery estimates, shipping methods, and important shipping information.

1. Daily Order Cut-Off

Our order cut-off time is:

1:00 PM EST (Monday–Friday)

  • Orders placed before 1:00 PM EST are usually processed the same business day.
  • Orders received after the cut-off time, on weekends, or on public holidays will begin processing on the next available business day.

2. Processing Time

We generally prepare and process orders within:

0–1 business days (Monday–Friday)

Please note that processing may take slightly longer during holidays, special promotions, or periods of increased order volume. We’ll notify you by email if there are any significant delays.

3. Delivery Time

Estimated delivery after shipment is:

5–9 business days (Monday–Friday)

Delivery estimates may vary due to:

  • Shipping destination
  • Weather-related disruptions
  • Carrier service delays
  • Peak shipping seasons
  • Public holidays

Estimated delivery dates are provided as a guide and cannot be guaranteed.

4. Shipping Charges

We proudly provide:

Free Standard Shipping on every order shipped within the United States.

There is no minimum purchase requirement.

5. Shipping Partners

To ensure dependable service, we work with leading shipping carriers, including:

  • USPS
  • UPS
  • FedEx

The most suitable carrier is automatically selected according to your delivery address, package dimensions, and available shipping services.

6. Order Updates & Tracking

After your purchase is completed, you’ll receive an order confirmation email.

Once your package has been dispatched, you’ll receive another email including:

  • Your tracking number
  • Carrier information
  • A tracking link for shipment updates

If you do not receive tracking information within 2 business days, please contact our support team.

7. Delivery Delays

Although most shipments arrive within the expected timeframe, delays beyond our control may occasionally occur.

If your package is delayed:

  • Allow up to 2 additional business days for carrier processing.
  • Review your tracking information for current updates.
  • Contact us with your order number if additional assistance is needed.

8. Damaged, Missing, or Incorrect Products

If your order arrives damaged, incomplete, or contains the wrong item, please contact us within 7 days after delivery.

Please include:

  • Your order number
  • Clear photos of the product and packaging
  • A brief explanation of the issue

After reviewing your request, we may provide:

  • A replacement product
  • A replacement shipment
  • A full refund
  • A partial refund, when appropriate

9. Canceling an Order

Orders may only be canceled before they enter processing.

To request a cancellation, email support@purvio.store as soon as possible.

Orders that have already been processed or shipped cannot be canceled and must follow our Refunds & Returns Policy after delivery.

10. Customer Support

Our customer support team is available during the following hours:

Monday – Friday
9:30 AM – 4:00 PM EST

We strive to respond to all inquiries promptly during business hours.

11. Contact Us

Business Name: Purvio

Website: purvio.store

Email: support@purvio.store

Phone: +1-315-202-9675

Location: United States